The director in charge (Tiffany) was excellent in making the entire 'event' go more smoothly than I could have imagined.
Every part of the service went off as expected. We thank you all for your calm and professional manner.
Nicole was excellent. Very compassionate and understanding. Also, we really appreciates her flexibility as we are in Illinois and needed to do the majority via the phone. Thanks so much!
Fawn kindly made arrangements so we could say goodbye to my father again before cremation.
Tiffany was very knowledgeable and made us feel comfortable.
Our Funeral Directors skilled leadership through the details, working with our situation as unique and special to us while respecting our process and time. Her suggestions and resources were good and helpful
All of your staff stood out. Tiffany, Becky, Fawn, Brian and Chuck Benedum (who we know because we are members of Trinity Lutheran Church, where my Dad's funeral was held), and Mark Zimmer
I knew I could rely on Ballhorn's to take care of the necessary details. Our Funeral Director (Tiffany) was patient, understanding and clearly explained our various options, best practices, etc.
The knowledge of the staff! Fawn was able to direct me in the right direction with all questions that I had.
Everything was just perfect! We just had so many people which was overwhelming, but very well handled by your staff.
"Comfortable with God's love and our Christianity. The man that picked up mom at Pine Haven was so sweet. We had a lightening storm and he said to my daughter that Grandma was getting a great welcome to Heaven. The director we dealt with was absolutely wonderful. He took his time to answer all our questions--very insightful. Loved the concept that Ballhorn Chapels took CARE OF EVERYTHING--from the church, the dinner, the paying of our clergymen, the family gravesite, etc."
Fawn was very Kind and went our of her way on everything. I would recommend her in the future.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.