Everything was taken care of so the family could focus on their feelings without having to remember little things like picking up personal items from church or setting them up. Providing poster boards was very helpful. Display of items was tasteful. I was astounded at how compassionate and caring the staff was through the entire process and gave great instructions as to what to expect and how everything would go so there were no surprises.
VERY SATISIFIED We were most happy with the caring, patience, time and understanding that Todd took during this difficult for our family. This had been our first time in managing through something like this, and Todd was most helpful in so many ways. We were very impressed with Todd because he answered various phone calls while dealing with his own medical issues, this goes to show the great dedication he has to his profession. THANK YOU TODD!!
Ean Sinn topped and stamped every confirmation of superior quality in every way with true, contrite, sincere support in every fashion! (He) in every way had everything very well laid out, had pure sentiment for me as an individual with care beyond measure in every way! Ean is the best. I feel like I have known him my whole life and just literally met him. I really liked and it was unexpected that Ean offered to carry the urn of my husband upon leaving the church mass. It was an amazingly kind gesture and will forever be most remembered in my heart that he had my back in true care. Wow!!!
The director in charge (Tiffany) was excellent in making the entire 'event' go more smoothly than I could have imagined.
Every part of the service went off as expected. We thank you all for your calm and professional manner.
Nicole was excellent. Very compassionate and understanding. Also, we really appreciates her flexibility as we are in Illinois and needed to do the majority via the phone. Thanks so much!
Fawn kindly made arrangements so we could say goodbye to my father again before cremation.
Tiffany was very knowledgeable and made us feel comfortable.
Our Funeral Directors skilled leadership through the details, working with our situation as unique and special to us while respecting our process and time. Her suggestions and resources were good and helpful
All of your staff stood out. Tiffany, Becky, Fawn, Brian and Chuck Benedum (who we know because we are members of Trinity Lutheran Church, where my Dad's funeral was held), and Mark Zimmer
I knew I could rely on Ballhorn's to take care of the necessary details. Our Funeral Director (Tiffany) was patient, understanding and clearly explained our various options, best practices, etc.
The knowledge of the staff! Fawn was able to direct me in the right direction with all questions that I had.
Everything was just perfect! We just had so many people which was overwhelming, but very well handled by your staff.
"Comfortable with God's love and our Christianity. The man that picked up mom at Pine Haven was so sweet. We had a lightening storm and he said to my daughter that Grandma was getting a great welcome to Heaven. The director we dealt with was absolutely wonderful. He took his time to answer all our questions--very insightful. Loved the concept that Ballhorn Chapels took CARE OF EVERYTHING--from the church, the dinner, the paying of our clergymen, the family gravesite, etc."
Fawn was very Kind and went our of her way on everything. I would recommend her in the future.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.